My client is ghosting me after delivery — a step-by-step response guide
You delivered the work. The client went quiet. Here's exactly what to do, and when.
You finished the project, sent the final files, and… nothing. No response, no payment, no feedback. Client ghosting after delivery is one of the most frustrating experiences for freelancers — but you have more leverage than you think.
Step 1: Wait 48 hours, then follow up professionally
Send a polite but clear email referencing the delivery date, the agreed terms, and the outstanding amount. Keep it short and businesslike — no guilt trips.
Step 2: Send a formal payment reminder
After 5 business days with no response, reference your original contract, the invoice number, and the due date. Attach a copy of the signed agreement if you have one.
Step 3: Send a late payment demand letter
If another week passes, use our free template — it cites your contract terms, states the amount owed, and sets a final deadline before further action.
Step 4: Consider small claims court or a collection agency
In most jurisdictions, a signed contract and proof of delivery give you a strong case. The threat alone often gets results.
The key takeaway: always have a signed contract before starting work. It's your single strongest tool when a client goes silent.
Protect yourself with the right contract
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